Warranty

Overview of SANMICA's Warranty Policy
All SANMICA products come with a manufacturer's warranty that guarantees the product is free from defects in materials and workmanship under normal usage conditions. Warranty terms vary by product, so please review the specific warranty details on the product page.

Warranty Duration
The warranty period typically ranges from 1 to 5 years, depending on the appliance. The exact duration will be specified in the warranty card that accompanies your product or on the product's page on our website.

What Does the Warranty Cover?
SANMICA's warranty covers manufacturing defects, faulty parts, and issues related to the quality of the product under normal use. It does not cover damage due to misuse, unauthorized repairs, or failure to follow proper care instructions.

How to Claim Warranty Service
If you experience an issue with your SANMICA product, contact the authorized dealer where you purchased the appliance. They will guide you through the warranty claim process. You may also reach out to our support team for assistance at [email protected] or via phone at +39 0383 368939.

Required Documentation
To process your warranty claim, you will need to provide proof of purchase (receipt or invoice), the product's serial number, and a detailed description of the issue. Having your warranty card on hand will also be helpful.

What Is Not Covered?
The warranty does not cover wear and tear, cosmetic damage, accidental damage, or damage caused by improper installation, unauthorized repairs, or the use of non-SANMICA parts. It also excludes issues arising from commercial use of products intended for household purposes.

Repair and Replacement Process
Depending on the nature of the issue, SANMICA will either repair the defective product, replace it with a new or refurbished unit, or offer an alternative resolution as deemed appropriate. The authorized dealer will facilitate this process for you.

Contact Information for Warranty Claims
For any questions related to warranty claims, you can contact our support team directly at [email protected] or call us at +39 0383 368939. We are here to assist you through every step of the process.